Privacy Policy
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This Privacy Policy explains how Flourishbeaut ("we", "us", "our") collects, uses, stores, and protects personal information when you visit flourishbeaut.world, enquire about our lifestyle coaching services for restful sleep, or purchase coaching packages including the Sleep Foundation Session, Four-Week Rhythm Programme, and Evening Wind-Down Intensive.
Who We Are
Flourishbeaut operates from 30 Catherine St, Subiaco WA 6008, Australia. We provide educational lifestyle coaching focused on sleep habits, evening routines, and restful living. We are not a medical provider. Coaching content is for general wellbeing and does not replace professional health advice.
Information We Collect
We may collect the following categories of personal information depending on how you interact with our services:
- Identity and contact details such as your name, email address, phone number, and postal address when you submit our contact form or book a session.
- Coaching-related information you voluntarily share, including sleep schedules, lifestyle habits, stress levels, and goals for rest improvement.
- Transaction details related to coaching products, including package selected, payment status, invoices, and booking dates.
- Technical data such as IP address, browser type, device identifiers, pages viewed, and referral URLs collected through cookies and similar technologies as described in our Cookies Policy.
- Communications you send to us, including emails, messages, and feedback after sessions.
How We Use Your Information
We use personal information for legitimate purposes connected to our sleep coaching services, including:
- Responding to enquiries and scheduling Foundation Sessions, Rhythm Programmes, and Wind-Down Intensives.
- Delivering coaching, preparing session materials, and sending follow-up summaries you request.
- Processing payments, issuing receipts, and managing refunds in line with our Return Policy.
- Improving our website, offerings, and client experience through aggregated analytics.
- Complying with legal obligations under Australian privacy and consumer law.
- Sending service-related notices such as appointment reminders or policy updates where permitted.
We do not sell your personal information to third parties.
Legal Basis and Consent
Where required, we rely on your consent, such as when you tick the consent box on our contact form or accept cookies on our website. We may also process data where necessary to perform a contract with you, comply with law, or pursue legitimate interests in operating and improving our coaching business, provided those interests are not overridden by your rights.
Sharing of Information
We may share personal information with trusted service providers who assist us under confidentiality obligations, including payment processors, scheduling tools, email platforms, website hosting providers, and professional advisers. We may disclose information if required by law, court order, or to protect the rights, safety, and security of Flourishbeaut, our clients, or others.
International Transfers
Some providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Data Retention
We retain personal information only as long as needed for the purposes described in this policy, including satisfying legal, accounting, and reporting requirements. Coaching notes may be kept for a reasonable period to support continuity of service unless you request deletion and we are not required to retain them.
Security
We implement administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or loss. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Under Australian privacy law, you may request access to personal information we hold about you and ask for correction if it is inaccurate, out of date, incomplete, irrelevant, or misleading. You may also withdraw consent where processing is consent-based, subject to contractual or legal limits. To exercise your rights, contact us using the details below. We will respond within a reasonable timeframe.
Children
Our services are directed at adults. We do not knowingly collect personal information from children under 16 without parental or guardian involvement. If you believe we have collected such information, please contact us promptly.
Third-Party Links
Our website may contain links to external sites such as mapping services. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our coaching products, technology, or legal requirements. The revised version will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance where permitted by law.
Contact Us
For privacy questions or requests regarding your data related to Flourishbeaut sleep coaching services:
Flourishbeaut
30 Catherine St, Subiaco WA 6008, Australia
+61417120117
hello@flourishbeaut.world